Every doctor has good questions.

And we’re glad to help you find the answers. Below are some of the most frequently asked questions we get from professionals like you.

Categories

Treatment
Pricing
Warranty
Support

Treatment

I’m a general practitioner and don’t typically go beyond simple orthodontics in my day-to-day work. Is Invisalign treatment right for my practice?

Beyond the fact that incorporating simple tooth movement as part of restorative treatment can make the entire process more efficient and predictable, Invisalign treatment continues to grow in demand.

I’m an orthodontist who has been using traditional wire and bracket treatment for years. Is Invisalign treatment right for my practice?

Invisalign treatment offers your patients more comfort. And it offers you more predictable treatment outcomes. Not to mention by treating just a small percentage of suitable candidates with Invisalign clear aligners—just two cases a week—you could expand your practice by approximately $500,000 every year.4

Sometimes I need to make updates to my treatment prescriptions. Can the Invisalign system accommodate treatment updates?

Our proprietary ClinCheck  software was designed to help you map out your patients’ smiles down to the tiniest shift with no guesswork and no waiting. However, if needed, you may adjust a treatment plan and submit ClinCheck  modifications to better achieve your treatment goals. And in urgent situations, Customer Support is always available at [local number].

Pricing

I don’t see pricing anywhere on the site. Why is that?

Invisalign treatment plans are priced based on your practice’s specific needs and there may be specific promotions available in your area. Would you like a quote?

Warranty

What should I do if I believe a Vivera retainer is defective and should be replaced under warranty?

As described in the Pricing Terms and Conditions, Invisalign  aligners and retainers and Vivera retainers, including replacements, are warranted to conform to their description, to be free from defects in material and workmanship, and to be of satisfactory quality within the industry. Information is included about the types of circumstances that may allow for free warranty replacements and the time periods for making warranty claims.

If you believe the product should be replaced under warranty, these replacements can be ordered online from the patient’s file:
Aligners: Under the Patient’s file, go to Supplemental order options > Warranty > Aligner has a quality issue.
Retainers: Under the Patient’s file, go toSupplemental order options > ViveraorInvisalign Retainers > Warranty Defect.

Alternatively, you may contact Customer Care at [local number] or localsupport@aligntech.com
In the interim, the doctor may choose to ask the patient to wear the previous set of aligners to maintain teeth position.

Support

Where can I find product support, training, and how-to guides?

Once you become a provider, you’ll have access to all of the resources we’ve outlined on the Ongoing Support page.

Need Help?

We’re here for you at every step. Feel free to contact an Invisalign representative close to your office. Or, send us an email and we’ll respond at our earliest convenience.

1 Based on a survey in February 2020 by iQVIA. If a dentist (n=250) or orthodontist (n=109) has performed 1+ teeth straightening treatment in the past week, they were asked, “which brand of clear aligner do you trust the most for teeth straightening?” From the list, Invisalign was chosen the most often at the 99% confidence interval. Data on file at Align Technology, as of April 7, 2020.

2 Data on File at Align Technology (Consumer Oct/Nov 2017)

3 In a study by Miller et al, with adults measuring pain in the first week of treatment.  Kevin Miller et al.  “A comparison of treatment impacts between Invisalign aligner and fixed appliance therapy during the first week of treatment.”  American Journal of Orthodontics and Dentofacial Orthopedics.  Volume 131, Issue 3, pp. 302. e1-302.e9, March 2007.

4 with weekly aligner changes, compared with two-week aligner wear based on treatment duration of first ClinCheck treatment plans2 89% of surveyed dentists agree Invisalign treatment helps to improve doctor-patient relationship after patients get treated with Invisalign clear aligner therapy.NA Disclaimer: Based on a survey of n=100 US and Canada Invisalign dentist active submitters (1+ case past 12 months) who agree that they have successfully integrated Invisalign clear aligner therapy into their practice. They were asked to indicate their level of agreement with the statement “Treating patients with Invisalign clear aligner therapy has helped me to improve my doctor-patient relationships.” Data on file at AlignTechnology, as of January 10, 2020.3 67% of surveyed dentists reported an increase of new patients after adding Invisalign clear aligner therapy to their practice.NA Disclaimer: Based on a survey of n=100 US and Canada Invisalign dentist active submitters (1+ case past 12 months) who agree that they have successfully integrated Invisalign clear aligner therapy into their practice. They were asked to indicate their level of agreement with the statement “Adding Invisalign clear aligner therapy to my practice increased the number of new patients.” Data on file at Align Technology, as of January 10, 2020.